We must be notified within 48 hours after you receive your order if there is a problem. You must contact us prior to any returns to obtain the proper return instructions. If a product was personalized and it was received in damaged condition we reserve the right to replace the item. 

MEMORIALS, HEADSTONES, AND GRAVEMARKERS
Products that have been personalized such as memorials and headstones are non-returnable unless it is defective or incorrect. We will allow you 7 business days from the delivery date to report a defective or incorrect product.

CREMATION URNS AND CREMATION JEWELRY (Non-Personalized Product)
You have 7 business days from the delivery date to return the non-personalized item for a refund less a 15% restocking fee. Product must be in resalable condition. You must be responsible for the shipping costs to return the item.   

To initiate a return contact Trust Memorials.